Customer Service Essentials
A free course offered by Glacier Country Tourism for Montana businesses.
Anyone looking to improve their customer service skills.
At the end of this course, you will be able to:
Develop an understanding of the differences between customer service and customer experiences.
Use constructive customer service and communication techniques to create memorable experiences.
Manage conflicts by understanding the underlying goals of the customer and reframe to bring about a supportive climate.
Become a Montana ambassador.
This two part course will guide you through exercises to help you generate a vision for a great customer experience, align your internal policies with that vision, and provide tools for reinforcing that vision with your customer-facing employees.
Free